Student Services

In response to COVID-19 (coronavirus), we have moved our classes to online/virtual platforms. We are providing students with as much information and resources as possible as we navigate through these changes. Although our campus is currently closed to students and the public, we continue to be available to help you with the transition. You can reach us by email, phone, and online to get the information you need. Please visit this page for the latest information about Oxnard College's response to COVID-19. If you don't see your questions answered, contact us here or call our Welcome Center at (805) 678-5907.

Para combatir​ COVID-19 (coronavirus), hemos trasladado nuestras clases a plataformas en línea / virtuales. Estamos brindando a los estudiantes tanta información y recursos como sea posible mientras respondemos a estos cambios. Aunque nuestro campus actualmente está cerrado a los estudiantes y al público, seguimos disponibles para ayudarlo con la transición. Puede comunicarse con nosotros por correo electrónico, teléfono y en línea para obtener la información que necesita. Visite esta página para obtener la información más reciente sobre la respuesta de Oxnard College a COVID-19. Si no ve una respuesta a sus preguntas, contáctenos aquí o llame a nuestro Centro de Bienvenida (Welcome Center) al (805) 678-5907.



On-Campus Classes and Events

Question: Are my classes still taking place on campus?
Answer: There are no in-person classes taking place at Oxnard College from March 16 through the end of the Spring semester. This includes all lecture-based courses, labs, physical activity, and performance-based classes. However, your classes will continue to have online/virtual assignments and requirements that you are responsible for – if you have not heard from your professor yet, please contact them directly. If you’ve reached out but haven’t heard back, please contact our Welcome Center at (805) 678-5907. Additionally, the 2020 summer session will consist exclusively of online/virtual instruction classes.

For questions regarding summer session, please call OC Counseling to schedule an appointment to discuss required coursework for the program of study or questions about registration or pre-requisites. 

Question: When will classes resume?
Answer: Classes and services for the remainder of Spring semester 2020 will all take place in virtual/online formats. All Summer 2020 summer classes will be online/virtual as well. No classes will physically take place on campus from March 16 through the end of the Summer 2020 session. To help us provide you with additional updates, we highly suggest that all students and employees update their emergency contact information. See instructions down below under “resources.” 

Question: Will graduation ceremonies be canceled?
Answer: Yes. Unfortunately, all commencements and other recognition ceremonies have been canceled. We’re looking into some alternative options and will update you later. Students who submitted petitions for Spring graduation and complete their Spring 2020 courses will continue to receive their certificates and degrees, and be eligible for transfer to four-year universities upon acceptance by a university. 

Oxnard College is exploring the possibility of a virtual commencement ceremony to honor the achievements of our graduates. Stay tuned for more information. 

Question: Is the Oxnard College campus open to visit?
Answer: No. Although classes and services are continuing online/virtually, the Oxnard College campus is not open. However, our employees are still here to help you so please call or email us. 

Question: Is the Child Development Center closed?
Answer: Yes. Our Child Development Center is closed from March 17 through the end of the end of Spring semester. We’ll assess the situation and be in contact with parents/guardians closer the end of the semester. 

Question: Is Spring Break still happening?
Answer: Yes. Spring Break is still scheduled from Monday, April 6 - Friday, April 10. Please practice safe social distancing during your break. 

Question: Are there still events planned on campus?
Answer: No. All Oxnard College events have been canceled at this time. ​

Question: Will summer classes still take place?
Answer: Yes. At this point, the 2020 summer session will only include online/virtual instruction.​


Student Services

Question: I'm feeling anxious and stressed about everything that's going on. With the Student Health Center no longer open on campus, can I still call them?
Answer: Yes. If you have medical questions or need mental health services, you can call our Student Health Center at 805-678-5832, email them at ochealthcntr02@vcccd.edu, or visit them online. If you have a medical or mental health emergency, please call 911. Here are some additional resources:

  • Ventura County Behavioral Health Crisis Team: 866-998-2243

  • Didi Hirsch 24-hour Suicide Hotline: 877-727-4747

  • USC Suzanne Dworak-Peck School of Social Work Tele-Mental Health

  • Text "Courage" to 741741 for FREE 24/7 for mental health support. 

Question: I know your offices are closed but I really need to speak with someone (like a counselor, librarian, financial aid expert, etc.). How can I contact them?
Answer: Although our campus is closed, we are here to help! Please call, email, or visit our student services offices online so they can help you remotely. Here’s some contact info: 

Question: What if I need help with an assignment or research paper?
Answer: Librarian services are still available. You can contact them at 805-678-5820, email them at tstough@vcccd.edu or bthompson@vcccd.edu, or visit them online. ​

Question: I just completed my 2019-2020 financial aid requirements, will I receive financial aid?
Answer: It is extremely important that once all requirements are completed, you monitor your portal weekly for updates on your status. If eligible, an award notification will be emailed to your my.vcccd.edu account after a review of your file process is completed. 

Question: Is it too late to apply for financial aid?
Answer: No. Financial aid applications can be completed up until June 30, 2020. We strongly encourage you to apply today!

Question: Can I use my financial aid to purchase a computer/laptop?
Answer: Yes. Your financial aid can be used to purchase a computer to help you with your educational needs.

Question: Is there financial aid available to me if I lose my job or income due to the coronavirus closures?
Answer: Yes. The Financial Aid Office can assist you with your financial aid application or help you identify additional resources that may be available to you.

Question: Will I have to repay my financial aid if I stop attending school, completely withdraw, or fail all of my classes this semester?
Answer: If you stop attending OC, completely withdraw, or fail all of your courses you may not be eligible for the full amount of financial aid funds that you were originally scheduled to receive.

The Financial Aid Office will determine the amount of aid you have “earned” and/or the amount you may owe.  See Return of Title IV Funds (R2T4)) for more information. 

Question: With the library closed, what can I do to access the internet? ​
Answer: Comcast and Spectrum are offering two months of free internet to households with students as classes are moving online. Click here to learn more. You can also call our campus library for additional tips at 805-678-5819. 

Question: Is the food pantry still open?
Answer: Contact 805-678-5187 to speak with a representative of our Basic Needs Center for updates on food distribution and referral to community food pantries. If someone does not answer, please leave a message with your contact information and we’ll get back to you soon. 

Question: Now that I can't visit campus to use the EAC’s proctoring room, how do I get extra time for my tests?
Answer: Reach out to your professor and remind them you’re an EAC student - they will increase your testing time based on the verification letter you gave them at the beginning of the semester. If you or your professor needs clarification, please call 805-678-5830 or email us at oceac@vcccd.edu.

Question: How can I get tutoring help now?
Answer: Tutoring is offered online with SMARThinking at Online Tutoring | Oxnard College. It is a 24/7 online tutoring service for OC students. If you need additional time or further accommodations, email Ron Lacson at rlacson@vcccd.edu.

Question: I bring my books to the EAC to access audiobooks and other Alternate Media. How will I do this now?
Answer: Email John Elmer at jelmer@vcccd.edu or by phone at 805 678-5117.


General Questions

Question: Will this affect my grade?
Answer: No. If you’re in touch with your professors and following all of their instructions and updates, you’ll still receive the grade you earn.

Question: Will I still graduate?
Answer: Yes – if you’re still meeting all the requirements for your certificate or degree, and you applied for graduation, you’ll still be graduating. That’s part of why we’re moving our classes online. If you have any additional questions, contact a counselor.

Question: What if I’ve never taken an online class before?
Answer: Oxnard College provides many resources and tutorials on how to use Canvas, the platform for online classes. Learn more here. Additionally, the California Community College system provides an extensive database of resources here. You can also access a virtual training we have recorded here

Question: Will registration for summer and fall classes continue?
Answer: Yes, registration for summer and fall classes will continue on April 20th. Check your MyVCCCD student portal for your assigned registration date. For questions about summer and fall registration, call the counseling office at (805) 678-5816 or the Admissions and Records office at (805) 678-5810.

Question: Do some groups of students still get priority registration for summer and fall classes? How do I know if I qualify?
Answer: Yes. Although registration for new and returning students is May 4th, some select groups of students will receive an earlier  priority registration date. Those dates and groups are:

Monday, April 20th 

Special population registration for students with less than 90 units who participate in:

  • CalWorks
  • EAC
  • EOPS
  • Foster Youth/former Foster Youth as established by statute.​​*
  • Homeless Youth as established by statute
  • Military Veterans/active duty personnel (Contact the Records Office for an appointment)
  • Continuing students must be in good academic standing** and new students must complete orientation, assessment, and educational plan.
  • Online registration is closed daily from 2:00 am to 6:00 am pacific time for system maintenance.
  • *Foster Youth students are exempt from the unit and academic standards requirement.

Friday, April 24th 

Special population registration for continuing student athletes with less than 90 units and students currently participating in a First Year Experience cohort:

  • Priority is for 2nd semester verified athletes – see Athletic Director or Coach for information
  • Continuing students must be in good academic standing** and new students must complete orientation, assessment, and educational plan.
  • Online registration is closed daily from 2:00 am to 6:00 am pacific time for system maintenance.

Monday, April 27th

Begin continuing student priority registration for students with less than 90 units.

  • Must be in good academic standing**
  • By appointment only -  automatically assigned based on the number of units completed at Moorpark, Oxnard, and/or Ventura College.
  • Register by MyVCCCD
  • Online registration is closed daily from 2:00 am to 6:00 am pacific time for system maintenance.

Monday, May 4th

Begin new/returning student registration.

  • Must complete orientation, assessment, and education plan.
  • By appointment only - automatically assigned after orientation, assessment and an educational plan is completed.

Question: I’m a student worker. Will I still get paid?
Answer: Yes. Whether working on-site or remotely from home, all student workers and peer mentors will continue to get paid for normal work hours from March 16 - April 10, when we will reassess the situation on campus. Please be in touch with your supervisor regarding specific work projects and assignments. This applies to Federal Work-Study student workers as well. 

Question: I do not have a laptop for online courses, what can I do?
Answer: We have a limited number of OC Emergency Grants to help. Learn more here

Question: What happens if I am unable to continue attending school?
Answer: We strongly recommend you talk with your instructor(s) before you withdraw from your classes. Please contact the Financial Aid Office at 805-678-5828 so we can discuss how this will affect your current and/or future financial aid eligibility. Lastly, we recommend you speak to your academic counselor and the Admissions and Records Office at 805-678-5810 to discuss any alternatives that may be available.

Question: Will the UC campuses extend their deadlines for accepting admission offers?
Answer: No. The deadline to accept an offer of admission, known as Statement of Intent to Register, remains June 1 for transfers. However, students who may need additional time, or deferment of a deposit, should contact campus admissions directly.

Question: Will the UC campuses accept Pass/No Pass (Credit/No Credit) grading in courses required for my major?
Answer: The UCs have temporarily suspended their 14 unit cap on Pass/No Pass classes. Major prep is a case-by-case basis - check with each UC campus for details.

Question: Can I complete required transfer courses this coming summer, if spring courses have been canceled?
Answer: Yes, so long as you meet minimum admission requirements by the time you enter a UC campus in the fall; this includes completion of 60 semester/90 quarter transferable units and the seven-course pattern, attainment of a minimum 2.4 GPA. If some of your spring courses were canceled and they were required as part of the minimum selection criteria used by many campuses, students will need to complete those courses by the end of summer 2020 and will need to work directly with the UC campus admissions office to determine any potential impact on their admission decision.

Question: What does it mean to receive an Excused Withdrawal (EW) due to the COVID-19 emergency?
Answer: Your transcript will reflect an “EW” symbol indicating that an Excused Withdrawal was awarded for the course(s). This means that you withdrew from your course(s) due to specific events beyond your control that affected your ability to complete the course(s).

Question: Does an Excused Withdrawal (EW) due to the COVID-19 emergency affect my GPA or academic status?
Answer: An EW grade will not affect your GPA and will not count as an attempt to take the course. An EW grade will not affect your academic progress status either. Additionally, the EW grade will not impact your financial aid status in the same way as a regular Withdrawal grade. However, an EW grade may affect other benefits such as GI Bill® benefits (If you are a student veteran, contact your VA offices, etc. for more information). Finally, if you are a member of a special program such as CalWORKS, EOPS, Veterans, etc., please contact your program office at Oxnard College.

Question: If I drop my course(s) with an Excused Withdrawal (EW) due to the COVID-19 emergency, will it count as an attempt at taking the class?
Answer: An EW grade will not count as an attempt at taking the class.

Question: Due to the COVID-19 emergency, I can no longer attend my course(s) this semester. Can I receive a refund?
Answer: Yes. You may drop your classes and receive a refund. Refunds only apply to enrollment fees (per unit fee) and nonresident tuition. If you are receiving the California College Promise Grant (CCPG) or Promise Grant (MC, OC, or VC Promise), you will not receive a refund.

Question: Could there be any consequences to dropping my class(es) with an excused withdrawal (EW) due to the COVID-19 emergency?
Answer: It depends on which programs and services you participate in at Oxnard College. For example, you may need to speak with one of our departments regarding athletic eligibility, VA benefits, visa requirements, and other implications not listed. Please contact the appropriate departments with questions and concerns prior to dropping your course(s).

Question: How do I submit a request for an Excused Withdrawal (EW) due to the COVID-19 emergency?
Answer: You can locate the form in the Register/Pay tab of the MyVCCCD portal. You can also access it here once you're logged into the portal. 

Question: Do I need to supply additional documentation to receive an “EW” when dropping my course(s) due to the COVID-19 emergency?
Answer: No. Due to the COVID-19 emergency, the Ventura County Community College District is not requiring any additional documentation for the excused withdrawal “EW” option.

Question: What if I have already dropped?
Answer: You may request an Excused Withdrawal (EW) due to COVID-19 emergency by completing a COVID-19 Excused Withdrawal form, even if you have already dropped your course(s).

Question: What is the deadline to drop my course(s) due to the COVID-19 emergency?
Answer: The last day to submit this request is May 14, 2021.

Question: How long will it take for my request to be processed?
Answer: When you submit your request to drop due to the COVID-19 emergency, please allow up to three (3) business days to process your request. For questions regarding your enrollment fees refund, please contact the Student Business Office at (805) 678-5811.

Question: I still have more questions, who can I speak with regarding my individual circumstance?
Answer: Please contact the Admissions and Records Office at ocadmissions@vcccd.edu or (805) 678- 5810. We will be happy to assist you and answer your questions. You can also contact our various student services offices:

  1. General information: 805-678-5800

  2. Welcome Center: 805-678-5907, ocinfo@vcccd.edu

  3. General counseling: (805) 678-5816, visit their site for email addresses.

  4. Educational Assistance Center (EAC): 805-678-5830, oceac@vcccd.edu

  5. CalWORKs: 805-678-5887, occalworks@vcccd.edu


General Health Information

Question: Has there been an outbreak of COVID-19 at Oxnard College?
Answer: No. Fortunately, there are no known cases of the virus at Oxnard College. 

Question: How do I know if I’m sick and what should I do if I’m not feeling well?
Answer: If you’re not feeling well, please avoid public places and contact your primary care provider or clinic. If you begin feeling any flu-like symptoms (like a fever, cough, or shortness of breath), contact your local emergency room. Our Student Health Center is available for phone evaluations. Meanwhile, be sure to email your professor and keep them updated. It is generally advised that you not spend time in public spaces until you’ve gone at least 24 hours without a fever (and that 24 hours should also be without the help of any fever-reducing medication).


Resources

Question: How do I update my Emergency Alerts contact information?
Answer

For students - 1) Students may update their ALERTS information on the MyVCCCD portal. 2) Once you are in the portal, click the MyCollege tab then click on Maintain Emergency Alert Information. 3) On the next screen, click on Maintain Emergency Alert Information and update your info there. 

For employees - 1) Employees may update their ALERTS information on the MyVCCCD portal, 2) Go to MyVCCCD portal, 3) Visit the Work Life tab - click on Personal Information, 4) On the next screen, click on Maintain Emergency Alert Information and update your info. 

Question: Can I get FREE Internet and hotspots?
Answer: Yes. Comcast is offering Wi-Fi for 2 months to qualifying families. Additionally, access to all of their Xfinity hotspots is free to the public at this time. More on Comcast's offer and Xfinity hotspots is available here or call 1-844-488-8395. Also, Charter/Spectrum is providing free internet access. AT&T is offering open hotspots, unlimited data to existing customers, and $10 monthly plans to qualifying families. And finally, Sprint is also allowing all phones to enable hotspots for 60 days at no charge. 

All phone providers will waive late fees, not cut off service due to lack of payment, and open hot spots for internet access. This agreement was crafted by the Federal Communications Commission. 

From 9am – 7pm, Monday through Saturday, Oxnard College students can access our WIFI from parking lot E on the Oxnard College campus. Parking lot E is located on the backside of the Student Services building and across from our gym on Simpson Drive. Our facilities remain closed (e.g., buildings, restrooms, etc.) and social distancing is crucial, so please stay in your vehicle while accessing our network so that we can continue to provide this service. 

Question: How can I access Microsoft software that I need for my classes like Word, Excel, and PowerPoint?
Answer: Oxnard College students and educators can sign up for Microsoft Office 365 for free. This package includes Word, Excel, Powerpoint, OneNote, and more. Make sure you’re logged into your MyVCCCD portal and visit this link to begin downloading.

Question: Are there other FREE resources like laptops or textbooks that I can access to help me study online? 
Answer: Yes. Check out this list of resources for info on free e-textbooks, low-cost computers, and more. We also have a limited number of OC Emergency Grants to help with your needs. Learn more here. Also, the California College Student Emergency Support fund is offering $500 grants to students to help students cover expenses and stay in school - learn more here

Question: Are the unemployment or State Disability Offices Open?
Answer: State Disability Insurance offices are currently closed until further notice. For the fastest service, access your claim information or file a claim online through SDI Online. You can also contact EDD representatives at 1-800-480-3287 for Disability Insurance or 1-877-238-4373 for Paid Family Leave, from 8 a.m. to 5 p.m., Monday through Friday.

Question: How can I file an unemployment insurance claim online now? 
Answer: Unemployment Insurance is an employer-funded program that provides partial income replacement when you become unemployed or have your work hours reduced and meet all eligibility requirements. This California website will help guide you through the claim filing process.   

What else should I be doing?

  1. Remember to keep an eye out for emails from faculty, the college, or the Ventura County Community College District (VCCCD).

  2. Keep taking regular precautions to avoid getting sick. Wash your hands, avoid being around people who are sick, avoid touching your face, cough/sneeze into your arm, and wipe down regularly-touched objects and surfaces with disinfecting wipes and sprays.

  3. Practice physical distancing by staying home and avoiding groups of people. 

  4. The California Community College system has a helpful FAQs page for students in English and Spanish. They have another FAQs page for staff. Take a look at these helpful websites.

  5. There’s always more information to follow at the Ventura County Public Health office and the VCCCD alerts page. There’s also this helpful compilation of county, education, and public health resources.


If you don’t see your questions answered above, please contact us here or call our Welcome Center at (805) 678-5907. 

Oxnard College Condor says Ask me a question.