To protect students’ privacy and be in compliance with the Family Educational Rights and Privacy Act (FERPA), the VCCCD Financial Aid Offices will enforce the following procedures:
For Individuals Seeking Information On the Phone
When a student calls, they will be asked to provide the following before Financial Aid staff members (including student workers) release any information pertinent to the student’s file:
- Student ID Number (900 Number)
- Student’s First, Middle and Last Name
- Two other pieces of identifying information (e.g., address, email)
The student will not be asked for their Social Security number and should not offer to provide it.
Third-party callers will be asked to identify themselves to determine if the student has authorized a release of information. Under no conditions, will the information be released to an unauthorized party.
If the student has authorized the release of information to a third party, Financial Aid staff members will request more information to determine if the person has authorization on file.
Third-party callers will not be asked for the student’s Social Security number and should not offer to provide it.
For Individuals Seeking Information in Person
If the student visits the Financial Aid Office, the student will be asked to provide the following information before Financial Aid staff members release any information pertinent to the student’s file:
- Valid Picture ID (i.e. driver’s license, college ID card, etc)