Oxnard College

FAQs

Agilegrad provides general help as well as video tutorials via the “help” link that can be found at the bottom of every page once you are logged in. If you can’t find the answer to your question there or in these pages, please contact Instructional Technology for assistance.

FAQs for students (questions about plans and profiles) are available here.

General Questions

Login Questions

Degree Plan Questions


General

How do I access the Spanish version of the site?

At the bottom of every page there is an “español” button. You can click this to switch to the Spanish translation. You can switch back to English by clicking the “english” button in the same place.

I heard there are online video tutorials. Where can I find them?

You can find the videos by clicking the “help” link at the bottom of any page in agilegrad. The videos are located below the FAQs.

What methods of communication are available in agilegrad?

There are two main methods of communication: Wall posts, for communicating with students, and advisor notes, for communication between counselors. See the section below for information on wall posts.

Advisor notes can be accessed in the student summary, on the right side of the screen. Here, you can put in information about recent contact with the student or other information related to their plan and goals. These notes are visible to any other counselor who looks at the student summary, but students do not have direct access to this information.

What are wall posts used for?

The student's wall is for communication between the student and the counselors. The student can send a message via the wall; his or her counselor(s) will be notified be email about it. The counselor can then respond by posting on the student's wall; the student will also be notified about the new message. As a counselor, you can access a student's wall by selecting "view wall" on that student's summary page. The wall is visible only to the student and to the counselors; other students cannot see this information.

How do I get information about a student?

If the student is already assigned to you, his or her 900 number and email address will appear in the list on the left side of your agile advising dashboard. You can click on a student ID to be taken to their student summary.

Otherwise, there are two ways to search for student in the system. If you have their 900 number, you can type it into the search box in the students window of the main dashboard. If not, or if you're searching for a set of students, you can click the "students" link at the top of the page at any time. This will take you to a screen with more detailed list of your assigned students as well as "Basic Search" and "Advanced Search" tabs. You can use either of these to search for a student with particular characteristics (pursuing a particular degree, last login more than 30 days ago, etc.). The search results will appear at the bottom of the search page; you can click on a student's ID to see his or her student summary. You can also print the search results, download them as an Excel spreadsheet, or add/remove the entire list of students from your assigned students list.

Who do I contact with feedback?

We are always working to improve the system for our students and counselors, and your feedback, comments, suggestions, and questions are always welcome. If you find something that doesn’t seem to work right, or if you have a suggestion for a new feature, please contact Bola King-Rushing in Instructional Technology.

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Login questions

How do I create an account?

Instructions for creating an account can be found on the Getting Started page.

I lost or can’t remember my password. What do I do?

From the login page, click the “Forgot your password?” link, then enter the email address you registered with. A password will be emailed to that address.

I’ve done the registration page, but I didn’t receive the confirmation email, and now I can’t log in and I can’t re-register. What do I do?

Contact Instructional Technology (bking@vcccd.edu) to get this cleared up.

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Plans

Why aren’t there any summer courses in my plan?

By default, summer courses are not included. However, you can tell the system to include them by clicking the “plan settings” button from your plan. Select the “Advanced Settings” tab, which gives you access to a number of extra options for controlling your plan and course schedule. Click the “Do you want to take summer classes?” box, then rebuild the plan using the button below the options.

You can also add courses to summer or any semester manually—see the next topic for details.

How do I add a course manually?

When you are looking at a particular course plan, you can add a course to any semester by clicking the “change courses” button at the bottom of that semester’s course list. The program may suggest courses for you to add to that semester; if you see an option that you like, simply click the “Add” button next to that course to add it to your plan. If you don’t see anything you like, or if there are no suggestions, select the department you’re interested in from the “Department” list to display the available courses from that department. Once you find a course you like, click its “Add” button to add it.

You can also add a course by using the “Courses” menu at the top of the screen. When you click it, you will be taken to a list of all available courses (you can select a department to look at just courses from that department, or search for a course with the Search box). Click on any course to learn more about it, such as which semester it’s offered, the class times, who is teaching it, and its prerequisites. When you find a course that meets your needs, you can add it to your active plan by clicking the “Add to Plan” button next to it. Note that if you have more than one plan, you can see which plan is active at the top of the course description page; it will be listed as your “current plan.”

How do I know what courses are fulfilling which requirements?

There is a box at the top of the plan view that shows which program(s) you have in your plan. Near the bottom of that box is a small [details] link. You can click this to see all of the requirements for you plan, and which courses in the plan are being used to meet those requirements.

I’ve got my basic plan, but I want to make changes. How do I rearrange the courses?

To the right of each course title in your plan is a “move” button. When you click this, a window pops up showing other semesters during which the course will be offered. You can click the “move” button next to the semester of your choice to move it there. 

The student has already registered for the upcoming semester. How do we enter those classes?

Have them start by clicking “Add a new plan.” They can name the plan and select a preferred course time as normal, but then they must select Custom Program instead of Standard Program. (We’ll change this back later.) Click the Update button that appears and add the courses they’ve already registered for. When these are all added, click “Build plan.” The new plan should just have the next semester with all of their classes, and all future semesters empty.

Now, click “Plan Settings” to go back to the plan setup page. Click “Standard Program” and choose a goal(s) as appropriate. This time, click “Back to plan” to return to the plan while still keeping the courses you already have. Now you’ll see the list of requirements for that goal. In this plan viewing page, click “Rebuild plan” to have the system fill in these requirements for future semesters.

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Last Updated 7/27/10
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