TIOC Focus Areas

The Training Institute at Oxnard College has worked hand in hand with various businesses and organizations in order to develop and deliver cost effective performance based training. In the process, seven focus areas have emerged. Within those focus areas lie a spectrum of courses and workshops that range from basic skills to advanced training

The Training Institute at Oxnard College delivers everything from basic job site skills to advanced professional training. We take great pride in our ability to develop new company-specific training that can be customized to meet the unique needs of a given employer, including special processes, procedures and equipment. Program design and post evaluation to measure performance or production outcomes can be provided.

If you would like a representative to help assess the training needs of your organization, please give us a call at (805)986-5831.


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Customer Service Academy

Statistics tell us that 96% of unhappy customers leave without saying a word and that those unhappy customers tell an average of 13 people. Without a doubt, QUALITY customer service is at the heart of any thriving business or organization. We have developed many courses and workshops specifically aimed at helping employees within any business or organization acquire the valuable skills that lead to excellent customer service.

  • Customer Service Basics
    This course is designed to provide the participant with certain key skills and attitudes in order to effectively provide quality customer service. Participants will identify and define what quality customer service is and will discuss the differences between the public and private sector. The participants will be introduced to the most important qualities that Americans desire in customer service. Participants will identify and discuss how “red tape” can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can’t do to serve the customer.
  • Communication
    This course is designed to introduce participants to key elements in communication. Topics will include verbal and nonverbal communication as well as listening skills.
  • Cultural Awareness
    This course is designed provide training in cultural awareness for supervisory. Topics include stereotypes across cultures; benefits of cultural competency; assessing cultural competency; social and entertaining differences; verbal and non-verbal communication styles; and styles of agreements.
  • Personal Accountability
  • Time Management
    This course is designed to introduce the participant to time management principles and specific tools that assist in making maximizing use of time. Emphasis will be placed on how to prioritize, identifying time wasters, and goal setting.
  • Stress Management
    This course is designed to acquaint the participant with key elements of stress management. Topics will include the recognition of stress, causes of stress, and the benefits of stress management. Emphasis will be placed on a multitude of ways to handle stress in order to have a more productive professional and private life.
  • Attitude in the Workplace
    This course is designed to acquaint the participant with key elements of stress management. Topics will include the recognition of stress, causes of stress, and the benefits of stress management. Emphasis will be placed on a multitude of ways to handle stress in order to have a more productive professional and private life.
  • Managing Organizational Change
    This course is designed to provide the participant with an understanding of change and the influence it has on an organization and the individuals in that organization. Topics will include understanding organizational change, theoretical models of change, stages of change, and how to manage organizational change.
  • Decision Making and Problem Solving
    This course is designed to introduce the participant to decision making and problem solving. Emphasis will be placed on decision making and problem solving techniques and steps in the decision making process.
  • Values & Ethics
    This course is designed to introduce the participant to the importance of ethics and values in the workplace. Emphasis will be placed on how values influence actions, evaluating one’s ethical behavior, and helping others do the right thing.
  • Listening Skills
  • Telephone Etiquette
  • Respect & Accountability
    This course is designed to meet the leadership and communication training needs of supervisory personnel within a public or human services setting. Topics include the importance of respect in the workplace, the components for respect, classifying gender communication forms. In addition, the course will review levels of workplace personal accountability and responsibility, along with judging effective methods of accountability and apology, devising systems for accountability, and resolving workplace negativity. This transfer course develops competency in the fundamentals and applications of respect in the workplace and personal accountability.

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Leadership Academy

With the development of new technologies and globalization businesses and organizations are experiencing unprecedented competition and pressure. To remain competitive, leaders must build innovative and flexible environments that involve individuals and teams working together to achieve a common goal. Leaders must also create a positive energized environment that brings out the best in their employees. All of our courses and workshops, including our Leadership Academy, are demand driven and customized to the specific needs of individual companies and organizations.

  • Leadership with Communication
    This course is designed to meet the leadership and communication training needs of supervisory personnel within a public or human services setting. Topics include a review of effective writing skills, utilizing writing assistance tools, identifying sources for self-improvement, planning and delivering effective communication formats, developing positive oral tone, and delivering effective written attitudes. This transfer course develops competency in the basics of oral and written communication needed for effective leadership.
  • Respect and Accountability
    This course is designed to meet the leadership and communication training needs of supervisory personnel within a public or human services setting. Topics include the importance of respect in the workplace, the components for respect, classifying gender communication forms. In addition, the course will review levels of workplace personal accountability and responsibility, along with judging effective methods of accountability and apology, devising systems for accountability, and resolving workplace negativity. This transfer course develops competency in the fundamentals and applications of respect in the workplace and personal accountability.
  • Conflict Resolution
    This course is designed to meet the conflict resolution training needs of supervisory personnel within a public or human services setting. Topics include: teaching mutual respect and trust during conflict resolution; utilizing a four-step conflict resolution model; identifying individual strengths needed for resolution; utilizing skills needed to successfully resolve conflicts; modeling respectful speaking and listening skills. This transfer level course develops competency in the fundamentals and application of effective conflict resolution skills
  • Leadership in Supervision
    This course is designed to provide training in leadership for supervisors. Topics include learning to identify essential leadership qualities for effective management, defining the art of effective leadership, knowing the difference between management and leadership, effective communication styles, listening and speaking techniques of an effective leader and manager, and how to enable others to increase their effectiveness as leaders in the workplace.
  • Cultural Awareness
    This course is designed provide training in cultural awareness for supervisory. Topics include stereotypes across cultures; benefits of cultural competency; assessing cultural competency; social and entertaining differences; verbal and non-verbal communication styles; and styles of agreements.
  • Personal Accountability
  • Team Building
    This course is designed to provide the participant with an understanding of how teams work together, common problems teams encounter, and how to solve them. Participants will learn to recognize various team player styles as well as gain exposure to the stages of team growth. Tips and techniques for team building in the workplace will also be covered.
  • Team Building & Group Dynamics
    This course is designed to provide training in team building and group dynamics for supervisors. Topics include: characteristics of high performance teams: understanding how teams work together: common problems teams encounter and how to solve them: team players styles and diversity; stages of team growth; tips and techniques for team building in the workplace; long-term benefits of teamwork and collaboration; assessing and solving common team problems; and team player action plans.

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Business Management Program

Our program was designed to enhance employees management, people and business skills. The various courses within the program, prepare individuals to effectively carry out management responsibilities, such as formulating and implementing policies, long-range planning as well as overseeing the work of other employees within the organization.

  • Accounting Principals I
    Basic Principles of accounting as a foundation for advanced study, and as a vocational skill: accounting cycle, voucher system; problems involved in accounting for notes, expenses, assets, payroll, and for sole proprietorship, partnership, corporation, or manufacturing enterprises.
  • Accounting Principals II
    Continues and concludes introductory phase of accounting; surveys accounting problems and procedures unique to partnerships and corporations; includes sections on managerial financial analysis for decision-making in business and Federal Income Tax.
  • Business Law I
    Includes a general review of law and society and specifically stresses the law of contracts, personal property and bailments, consumer protection, real property, and estates and wills.
  • Introduction to Business
    This course examines important concepts of business including investments, management, marketing, finance, informational technology, and laws affecting proprietorships, partnerships, and corporations, plus basic economic principles. Field trips may be required. This course may be offered as a TV or Internet course.
  • Introduction to Management
    This transfer course examines the basic management functions of a business organization and middle management's responsibilities in planning, organizing, directing, controlling, coordinating, and executing the organizational goals and objectives. Techniques of decision-making with emphasis on recent advances in areas directly related to management are also introduced. Field trips may be required.
  • Marketing
    Marketing from the viewpoint of the manager. The course includes discussion on the aspects of research, product development, promotion, advertising, channels of distribution and international marketing.
  • Personnel Management
    This transfer course examines the concepts of human resource organization and management including finance, operation, compliance with federal government regulations, internal organization and the personnel practices of the organization as an employer and its role with employees. Working with labor organizations and collective bargaining will also be covered. Field trips may be required.
  • Business Communications
    Business communications develops effective business and professional communication in written, oral and non-verbal modes. This course includes business correspondence, report writing, listening, collaborative communication, and oral reports. Business communications is required in the Accounting, Business Management, Marketing, Retail Management, Supervision, Computer Information Systems, Office Microcomputers, and Administrative Assistant A.S. and certificate curricula.
  • Interpersonal Relations
    Class provides exploration of personal awareness and interaction. Students will learn to apply psychological principles of human behavior, and explore ways of knowing themselves and others. A combination of experiential and theoretical approaches is used to increase awareness, clarify values, and aid in decision-making.
  • Business Mathematics
    This course provides a review of math fundamentals and relates math principles and operations to business oriented problems such as payroll, invoicing, financial statements and ratios, markups and markdowns, and interest. Business math is required for the following certificate and degree programs: Accounting, Retail Management, and Administrative Assistant.
  • Intro to Computer Information Systems
    This is a language-independent introductory course in computer program design and development. Emphasis is on basic analytical and problem-solving techniques of algorithm development. Students will utilize program specification sheets, structure charts, flowcharts, and pseudo-code in developing designs for business application programs. Structured programming techniques will be stressed throughout the course. It is recommended that this course be taken prior to or concurrent with the first course taken in a computer programming language.
  • Principles of Macroeconomics
    Course introduces the student to the forces that shape the present day economy and considers the interrelations of the factors of production and the interplay among government, business and labor in facing the problems occasioned by inflation, unemployment, and economic growth in an increasingly integrated economic world.
  • Principles of Microeconomics
    Course examines the function of the market mechanism, its strength and weakness, the role of the consumer in the modern economy and the ways in which firms are structured to perform their roles of producers, employers and profit makers. Questions of regulation and monopolies, the labor market and sector economies will be discussed.
  • Intro to Oral Communication
    Training and practice in basic principles of effective oral communication through participation in public speaking, group discussion, and oral reading; emphasis on being at ease in front of, and with, a group, and on developing constructive attitudes, organized thinking, proper use of voice and body, and discriminative listening.
  • Intro to Logistics
    An introduction to principles and concepts of logistics functions. It includes the logistics process in the life-cycle of a system, from its conception to its disposal, including warehousing, transportation, inventory management, materials handling, and data collection, packaging and disposal and maintenance.
  • Preparation for Accounting
    A general overview of accounting, designed to give students the background necessary to take Accounting Principles. The course covers the accounting cycle, including journalizing; posting; trial balance; work sheets; adjusting and closing entries; payroll; and financial statements.

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International Business

Our Center for International Trade Development (CITD) was established to enhance the competitive strength of California business in the international marketplace and to support the international trade development of local communities. Through CITD, companies and individuals gain access to a network of business professionals. Many services are available to small and medium-sized companies including workshops and free or low-cost international trade technical assistance through one-on-one consulting.

  • Basics of Exporting/Importing
  • Trade Secrets
  • International Marketing
  • International Business Management
  • Cross-Cultural Training

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Health and Safety in the Workplace

Accidents can be avoided if hazards are recognized, action is taken to correct or eliminate risk, employees are properly trained to recognize at risk behavior and learn to take preventive measures. Our workshops and courses were developed with both the supervisor and the employee in mind. Participants gain an understanding of his/her responsibility for safety in the workplace and how to increase safe behavior. Participants also gain insight into OSHA regulations and what OSHA expects from the employer and employee.

  • CPR
  • CPR in Spanish
  • First Aid
  • First Aid in Spanish
  • Violence in the Workplace
  • Anger Management
  • Occupational Environmental Safety

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AB 1825 Training

AB 1825 requires all employers with at least 50 employees to provide supervisors with sexual harassment training and education. Supervisors, newly hired or promoted, must be trained within six months. Employers must also provide training to their supervisors every two years. Our program was designed to meet both the interactive and the informational requirements of AB 1825.


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VESL - Vocational English as a Second Language

Break the language barrier through one of our most sought after innovative programs: VESL. Through this program we provide limited English-speaking workers with customized language training that allows them to improve their understanding and communication of specific terminology and concepts that are important to the performance and production needs of a given company. The curriculum can be customized to serve workers within any business, organization, trade or manufacturing environment.

  • English as a Second Language
  • Vocational English as a Second Language
  • Spanish in the Workplace

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Computer Literacy

In an increasingly competitive and technological environment, computer literacy is not an option, it is mandatory. Our courses teach the most essential computer and internet skills needed in the world of today. Some of our courses are specifically designed for those new to computers, while others were developed to help employees improve or build on existing skills.

  • Basic Keyboarding
    Course I provides instruction on letter, number, symbol, and special keys and develops fundamental skills in the operation of the keyboard. Course II provides instruction on the formatting of reports, business letters, envelopes, memos, and tables. It will also provide drill work to improve both speed and accuracy in keyboarding techniques.
  • Windows Basics
    This is an introductory course designed to provide an overview of the Microsoft Windows operating system. It is designed for the office professional or any personal computer user with no Windows experience. This course emphasizes Windows basics such as desktop management, Explorer, My Computer, and Control Panel.
  • Word I & II
    Course I is an introductory course designed to provide an overview of Microsoft Word for Windows. It is designed for the office professional or other serious personal computer user with little or no word processing experience. This course emphasizes using Microsoft Word to produce memos, letters, and reports. Not applicable for degree credit. Course II includes instruction and practical experience using basic Microsoft Word functions while learning job-related skills. Students will take advantage of the many new capabilities of word processing in a Windows environment.
  • Excel Beginning and Advanced
    Course I is an introductory level course designed to provide an overview of Microsoft Excel for Windows. This course is designed for the office professional or other serious personal computer users who have no Windows and/or spreadsheet experience. This course emphasizes preparation of basic spreadsheets. Course II provides instruction in Microsoft Excel, concentrating on the development of an understanding and working knowledge of the business and practical applications of a spreadsheet. This course is a prerequisite for Microsoft Excel II and the Microsoft Office User Specialist Certificate Exam. Course III provides instruction using a hands-on approach to develop expertise in advanced Microsoft Excel applications such as database management, Visual Basic macro programming, workbook, map and chart creation and interpretation, creation of hyperlinks and preparation for the Microsoft Office User Specialist Certificate Exam.
  • Access Beginning and Advanced
    Students taking this course will use Access to design forms and reports for the retrieving and viewing of information commonly used to manage organizational data. Students will use built-in templates that enable them to build attractive and useful database objects
  • Power Point
    This course instructs students in the creation of professional looking presentations such as overheads, electronic slides, and 35mm slides on a computer using features such as outlining, graphing, drawing, clip art, presentation management, and Wizards (a tutorial approach to creating presentations).
  • Introduction to the Internet
    This course provides an overview of Internet services, telecommunications services, data services, and wide-area computer networking services. Particular emphasis is placed on electronic mail, commercial data services, and Internet services, and how these services interrelate.
  • Web Page Development

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